FAQ
Festivalshop
Fancy dress & Party items

Diestsestraat 105, B-3270 Scherpenheuvel

T +32 (0)13 78 16 00  •  E info@festivalshop.be

IBAN BE 73 0015 9512 2560  •  BIC GEBABEBB
VAT BE 0445.147.846
Festivalshop - Payment Payment
How can I pay my order?

On our website you can safely pay your order using the most common online payment options! Our Payment Options: VISA MasterCard, Maestro, Bancontact Mister Cash, giropay, iDEAL, KBC, CBC, ING Homepay, Belfius DirectNet, SOFORT Banking and SOFORT ▄bereisung!
The payments are made immediately in the secure payment environment of Ingenico.
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Festivalshop - My profile My profile
How can I change my personal information?

If you haven't logged in yet, you will see on the right hand side on top of the website 'log in'. If you are already logged in, you will see on the right hand side on top of the website 'my profile'. Click on 'my profile' or log in to access your personal profile. Then you can choose for 'Personal data'. Change your information and click on the button 'store'.

How can I log in?

If you haven't logged in yet, you'll see on the right hand side on the top of the website 'log in'. Click on 'log in' and then fill in your e-mail address and password. Next press the button 'log in'.

How can I register for free?

If you haven't logged in yet, you'll see on the right hand side of the top of the website 'register'. Click on 'register' and then fill in the form. Next click on the button 'register'. Regestering a profile is free.

I have forgotten my password. What now?

If you have forgotten your password, you can simply request a new password. Go via the link on the right hand side on top of the website to the page 'log in' and click on 'password forgotten'. Then you can fill in your personal e-mail address to request a new password. This systems functions completely automatically. So, you can request a new password in an instant.
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Festivalshop - Shipping & Returns Shipping & Returns
How much are the shipping costs?

From an order of 75 Euro there are no shipping costs, provided that the order can be sent in one time. If you pick up an order in our shop, you also don't have to pay any shipping costs. For an order less than 75 Euro, you pay 7 Euro shipping costs.

What happens if my order doesn't fit in the letterbox?

All the orders are shipped in cardboard boxes. If you are absent, the postman will put a notice of absence in the letterbox.

You have two possibilities to receive the parcel:

- You can pick up the parcel within 15 days in the post office or in the postal point mentioned in the notice of absence.

- You can ask a third person to pick up the parcel in the post office mentioned in the notice absence. The third person has to bring the notice of absence that is filled in and signed by the addressee.

What is the delivery time?

We try to have all our products in stock. Normally, you will receive the articles in our assortment within one to two workdays at home after we have received your payment. If an article is not in stock, we will inform you as soon as possible.

Who will deliver my order and on which day?

Festivalshop.be works together with Bpost for all the deliveries. Bpost visits every day of the week every address in Belgium. So, you can be sure that your parcel will be delivered within one to two workdays. To consult the holidays of Bpost, please visit www.bpost.be.
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Festivalshop - Others Others
Can I contact you?

Of course! We can help you in our shop. You can also contact us by telephone of by e-mail. To contact us by e-mail, please click on 'contact' below. We pull out all the stops to help you as fast as possible.

What are the opening hours?

To consult our opening hours, please click on 'opening hours' on the bottom of the website.

Why can't I order firework via the webshop?

Due to a limited storage capacity for firework, we can't put aside a separate order for every customer. Due to obvious safety reasons, under no circumstances firework can be shipped. For these reasons, you can only buy firework in our shop in Scherpenheuvel (Belgium).
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