Terms and conditions
Returnform

1. General

1.1 These terms and conditions apply to all offers of www.festivalshop.be and all (with Belgian customers of products www.festivalshop.be) agreements.

1.2 Unless otherwise agreed exclude the applicability of other general conditions.

2. Order and come to an agreement on

2.1 All expressions of www.festivalshop.be on the website or in catalogs constitute an invitation to make an offer.

2.2 Orders can with a completed order form (including customer number, your most recent street address, order the correct part numbers and numbers of items), by fax, by e-mail, websites.

2.3 By placing an order, the customer accepts mentioned the applicability of the terms and conditions on the site and in catalogs. the most current terms and conditions listed on the website.

2.4 www.festivalshop.be reserves the right to refuse for orders below a minimum order value or to charge a fee for these orders. Moreover, may be subject to the acceptance of orders conditions as prepayment.

2.5 If acceptance of an order of a particular item for any reason do not appear to be possible, will www.festivalshop.be in consultation with the buyer seeking a quality and price comparable to deliver product. The order will be accepted after agreement in a modified form.

2.6 The agreement is established at the time www.festivalshop.be has accepted the order.

2.7 For items not in stock, the customer is told within 5 working days in any period relevant items can be delivered. If the delivery of stock items is not desired, the customer can not cancel the order. Payments received are then transferred to the account of the client, bank charges or fees are automatically deducted by www.festivalshop.be.

3. Prices

3.1 The prices on the websites of www.festivalshop.be are the current prices. Prices in mailing can deviate due to price changes that were made after printing the mailings.

3.2 As long as the agreement has not been reached www.festivalshop.be is authorized to change the prices and other terms.

3.3 All prices include VAT and packaging costs, excluding freight, shipping and legal help unless stated otherwise. Per order, depending on the method of payment, once one of the websites and contributions listed in the catalogs in the shipping fee.

3.4 www.festivalshop.be is to charge after the conclusion of the agreement authorized changes in the rate of VAT and any other taxes and / or fees.

4. Delivery

4.1 www.festivalshop.be determines the mode of transport and the carrier. If the customer has special transportation needs, the extra costs will be charged. All orders are delivered to the specified collection point or street address of the recipient.

4.2 www.festivalshop.be delivers the order expeditiously. Any delay in delivery of the entire order or part thereof www.festivalshop.be submit within three weeks a message after the acceptance of the order. Purchaser has the right to cancel the order at the latest, if delayed within seven days of receipt of the delayed message at no cost.

4.3 www.festivalshop.be reserves the right to deliver the order in parts. No additional costs associated with partial deliveries or subsequent delivery.

4.4 Despite all the care we take in orders observed, it is possible that an order is not delivered or incomplete. The customer is obliged to report this within 7 days of receipt of the items. Then the supply is supplemented by cost www.festivalshop.be or redone.

4.5 If when entering the delivery address by the buyer made a mistake and the order is therefore sent to the wrong address www.festivalshop.be can not be held responsible. This also applies to the untimely removal of the consignment by the customer in the post office / post point. The package is then automatically returned to www.festivalshop.be by bpost. If the order by one of the mentioned reasons, it must be re-sent to the customer is www.festivalshop.be compelled to bring new shipping costs.

4.6 www.festivalshop.be offers free shipping for orders above a certain order amount different per shipping country.
If the entire agreement is subsequently revoked, the shipping costs will be charged to the customer.

4.7 To contribute to a better environment www.festivalshop.be ships their orders with recuperation boxes and filling materials as much as possible.

5. Payment

5.1 The payment is made by the buyer in the safe payment-environment of Ingenico, using the most recent/popular online payment options: VISA MasterCard, Maestro, Bancontact Mister Cash, giropay, iDEAL, KBC, CBC, ING Homepay, Belfius DirectNet, SOFORT Banking and SOFORT Übereisung.

5.2 If it is agreed to be paid on account, a (fatal) payment period of 30 days after the invoice date.

5.3 purpose www.festivalshop.be cases giving rise reserves not to accept the right of a proposed method of payment by the customer. In this case, the notified and the order will be sent in advance.

5.4 Settlement of claims on www.festivalshop.be or suspension is not permitted unless this is agreed in writing.

5.5 Advance payments may only be performed if the buyer does not have the ability to pay via the online payment options offered on www.festivalshop.be Advance payments can only be performed by bank transfer.

5.6 After crossing a payment, the buyer the legal interest and all judicial and extrajudicial collection costs with a minimum of € 100 payable. www.festivalshop.be may suspend or terminate the agreement in a letter to fulfill its obligations.

6. Retention

6.1 Delivered goods remain the property of www.festivalshop.be until all (payment) obligations. This applies to all obligations which the law allows making a reservation of ownership.

6.2 www.festivalshop.be is irrevocably authorized, without notice requires the items owned by www.festivalshop.be remained (have) take back.

7. Right of withdrawal

7.1 The provisions of this article apply only to Customers who buy articles online at www.festivalshop.be in their capacity as consumer.

7.2 The Customer has the right to revoke the agreement within 14 calendar days without giving reasons.

7.3 The cancellation period expires 14 calendar days after the Customer's or a third party designated by the Customer, who is not the carrier, is physically in possession of it.

7.4 In order to exercise the right of withdrawal, the Client Festivalshop NV, Diestsestraat 105, 3270 Scherpenheuvel - Belgium (003213 / 78.16.00 - webshop@festivalshop.be) must provide an unambiguous statement (eg by mail, fax or e-mail ) Of his decision to terminate the agreement. The Customer may use the attached returnform but is not required to do so.

7.5 In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the expiry of the revocation period.

7.6 The Customer must notify, return or hand over the goods to Festivalshop NV, Diestsestraat 105, 3270 Scherpenheuvel, Belgium, without delay, but not later than 14 calendar days after the date of his decision to withdraw the agreement. The Customer is on time when he returns the goods before the 14 calendar days expire.

7.7 The direct cost of returning the goods will be borne by the Customer.

7.8 The Customer is requested to return the items in their original condition and packaging, with all supplied accessories and instruction manuals. If the returned product is reduced in value in some way, www.festivalshop.be reserves the right to hold the customer liable and demand compensation for any value reduction of the goods resulting from the use of the goods by the customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
All returned items are carefully examined. The basic principle here is that the consumer is only allowed to inspect the article as he would be allowed to do in a store. Returned items may be tried on, but may not be used. If an item is subject to a depreciation due to the use of the customer, this will be charged to the Customer.

7.9 Only items contained in the original and unharmed packaging together with all accessories, instructions for use and invoice or purchase receipt may be withdrawn. The right of withdrawal does not apply to promotional products, i.e. items marked with a red promo price on www.festivalshop.be.

7.10 If Customer repeats the agreement, www.festivalshop.be will refund the total amount of returned products, including the standard delivery fee (if paid by Customer) to Customer within 14 calendar days after Festivalshop NV has been informed of the Customer's decision to revoke the agreement. In the case of sales agreements, Festivalshop NV can wait for the refund until it has recovered all goods, or until Customer has shown that he has returned the goods, whichever comes first.

7.11 Any additional costs incurred by Customer's choice of delivery other than the cheapest standard delivery provided by www.festivalshop.be will not be refunded.

7.12 Festivalshop NV pays the Customer back with the same means of payment as the Customer has made the original transaction, unless the Customer expressly agreed otherwise; In any event, the Customer will not be charged for such repayment.

7.13 The shipping costs of web orders that were sent for free by www.festivalshop.be will be charged to the customer when the entire agreement gets cancelled. These costs will be settled with the reimbursement of the returned products.

8. Return Right

8.1 The right of return only applies to customers who purchase products for corporate or professional use.

8.2 The buyer has the right to return by www.festivalshop.be articles delivered within ten working days of receipt in original packaging, sending him a copy of the invoice and stating the reason for the return.

8.3 If the items are unused and are returned on time and correctly, www.festivalshop.be meets the price paid, except for the shipping of the consignment, bank charges, handling or administration as soon as possible but no later than 30 days after receiving the returned items.

8.4 In the exercise of his right to return the cost of returning the goods shall be borne by the buyer.

8.5 If by www.festivalshop.be delivered items are not returned within the "trial period" in Article 8.2, the buyer accepts the goods as accepted.

9. Personal Information

9.1 Personal information is stored in the customer system www.festivalshop.be to process the orders. Additionally www.festivalshop.be uses the data for internal marketing purposes such as sending catalogs. www.festivalshop.be uses in the use of personal data with the relevant legislation.

9.2 If www.festivalshop.be data provided to third parties for carrying out tasks under 9.1 below describes the activities privacy.

10. Liability

10.1 www.festivalshop.be shall not be liable for images provided by it, (technical) advice, printing and typographical errors in catalogs, technical data supplied by suppliers or manufacturers and unforeseeable and reasonably uncontrollable poor quality of the products. All images shown represent the product to be purchased as good as possible but may differ slightly.

10.2 For the rest, liability is limited to www.festivalshop.be to the actual amount paid by the relevant invoice.

11. Of information

11.1 No later than at the conclusion of the agreement, these general conditions www.festivalshop.be be electronic or otherwise offered to the customer. The buyer is responsible for the desired print or save the terms.

11.2 www.festivalshop.be On its website the following information:
* Its business address and business number.
* The main characteristics of the products, including the price
* The method and cost of delivery and payment
* The address where complaints may be filed if it is different from her business address
* The method of withdrawal and return of the product, including any associated costs
* The validity of the offer (if applicable)

11.3 If the customer wishes to terminate the agreement or destruction under that www.festivalshop.be would not meet legal information duties, this right must be exercised within 14 days after acceptance of the order.

12. Warranty

12.1 Under the Law of 21 September 2004 on consumer protection in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty shall render these rights without prejudice.

12.2 In order to make use of the warranty, the Customer must be able to submit a proof of purchase. Customers are advised to keep the original packaging of the goods.

12.3 For items purchased online and delivered to the Customer at home, the Customer should contact the Customer Service of www.festivalshop.be and return the item to www.festivalshop.be at its expense.

12.4 In case of a defect, Customer must inform www.festivalshop.be as soon as possible. In any case, any defect within a period of 2 months after its adoption shall be reported by the Customer. Thereafter, any right to repair or replacement will cease.

12.5 The (commercial and / or legal) warranty is never applicable to defects arising from accidents, neglect, fallbacks, use of the article contrary to the purpose for which it was designed, failure to comply with the operating instructions or manual, adjustments Or changes to the article, hard-wearing, poor maintenance, or any other abnormal or incorrect use.

12.6 Defects that occur after a period of 6 months following the date of purchase, where applicable, are deemed to be no hidden defects, except for Customer's counter-notification.

13. Disputes

13.1 Disputes will be resolved by mutual agreement.

13.2 These terms and conditions are governed by Belgian law and all disputes dealt with by the court based on the location of the registered office of www.festivalshop.be.

14 Complaints

14.1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.

14.2. Complaints about the implementation of the agreement must be made fully and clearly described within a reasonable time to the entrepreneur, after the consumer has found the defects.

14.3. When entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.

14.4. If the complaint can not be resolved by mutual agreement creates a dispute that is subject to dispute.


Latest change : 21/01/2019